Refund policy

**Return Policy**

We want you to love your purchase. If you're not satisfied, you may request a return within **14 days** of delivery.

To be eligible for a return:
- Item must be unused and in original condition
- You must contact us first for return instructions

**Non-returnable items:**
- Gift cards
- Custom orders

**To start a return**, email us at nur@brownie-media.com with your order number.

Customer is responsible for return shipping unless the item arrived damaged or incorrect.

Refunds will be issued to your original payment method once the return is received and inspected.